FAQs

This section is useful for game developers and publishers interested in using Xsolla solutions. If you have any questions regarding making a purchase or requesting a refund, refer to the FAQs for gamers.

Choose a category to find answers to your questions:

• General questions — information about basic setup and work in Publisher Account, including webhook configuration.
• Payment configuration — information about setting up the payment UI and accepting payments.
• User authentication — information about configuring login options and managing user data.
• Xsolla Launcher setup — information about configuring the launcher and game distribution.
• User acquisition — information about interaction with creators and affiliate networks.

If you haven’t found an answer to your questions in the FAQs, contact us via other channels:

• Click the chat icon in the bottom right corner and contact the integration team via a messenger. You will get an answer that resolves your problem in real time.
• Email at integration@xsolla.com.
• Contact your Customer Success Manager or email to csm@xsolla.com.
• Contact integration specialist via Basecamp.

Customer Service integration guide (PDF)

Learn about the options to integrate with our Customer Service Team.