Integration errors
| Code | Description | Troubleshooting |
|---|---|---|
| 0002-0004 | The licensing agreement with Xsolla was not signed. | Sign the Licensing Agreement with Xsolla. It will allow you to complete the integration and start accepting real payments. In Publisher Account, go to the Agreements & Taxes > Agreements > Licensing Agreement section, complete the form, and wait for approval. Your application will be reviewed within 3 business days. In addition to checking all legal aspects, we check the game for adult content, copyright issues, and other prohibited or restricted content. If there are any questions during the verification process, we will notify the contact person indicated in the application. After the checking procedure is completed on Xsolla’s side, the status of your agreement will change to Signed. |
| 0004-0008 | Invalid URL for opening the payment UI. | Check if you use the correct URL address:
If there are real payments made in your project, only users specified in the Company settings > Users section can open the payment UI in sandbox mode. You can find the transaction registry in Publisher Account in the Accounting section. |
| 2205, 2207 | Invalid user ID. |
|
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