Integration with Slack

If you are using the Slack messaging app, you can integrate it with Chat. Integrating Slack with Chat allows you to chat with Xsolla representatives within Slack without the need to create additional guest accounts or use third-party solutions.

The scheme below illustrates the process of exchanging messages between Chat and Slack:

To set up Slack integration with Chat:

1. Add the Xsolla app to your workspace. To do this, follow the link.

2. Select the workspace where you want to add the app, or add a new one, and click Allow.

3. Check the privacy settings of the channels where you want to add Xsolla representatives. For public channels, no additional steps are required. For private channels, you need to make sure that the Xsolla app is added to the channel. If the application is not added, you can do it using one of the following methods:

• • With the Mention someone command:
    1. In the channel, send the @Xsolla command through the message input field.
    2. Select Xsolla from the menu and click Send now.
    3. Click Invite them to add the app to the channel.

• • Through channel settings:
    1. Open a channel and click on the channel name in the dialog header.
    2. Go to the Integrations tab, find the Apps block, and click Add an app.
    3. Find the Xsolla application and click Add.

• • Using the shortcuts menu:
    1. Click the / icon or type / in the message input field.
    2. Select Add apps to this channel.
    3. Find the Xsolla application and click Add.

4. In any of the channels, open the shortcuts menu by clicking the / icon or typing / in the message input field.

5. Select Connect channels.

6. In the Connect to Xsolla modal window, specify:

• • Merchant ID and Company name: merchant ID and company name. You can find these values in the Publisher Account in Company Settings > Company section.

• • Channels to connect: the channels in your workspace where you want to add Xsolla representatives.

• • Xsolla team to add: a team of Xsolla representatives. Select Integration / Integration managers if you need help with the integration of Xsolla products, or Customer Support for other issues related to your project.

7. Click Connect.