Errors list
| Code | Description |
|---|---|
| 0401-1000 | Errors occur while working with IGS & BB API. |
| 0401-1016 | Invalid encoding of one of the query parameters (different from UTF-8). |
| 0401-1017 | Wrong UUID format. |
| 0401-1019 | Call not supported. |
| 0401-1020 | Basic authorization error while using API key from Publisher Account. |
| 0401-1023 | Error while deleting/changing stock — Insufficient stock. |
| 0401-1024 | Authorization error while using DDH key. |
| 0401-1101 | Service unavailable (incorrect address, connection denied, or timeout). |
| 0401-1102 | Incorrect request input data. |
| 0401-1103 | Error while processing on the third-party service side. |
| 0401-1200 | Invalid coupon type. |
| 0401-1401 | Cart not found. |
| 0401-1402 | Incorrect item in cart. |
| 0401-1403 | Incorrect cart contents. |
| 0401-1411 | Item in cart not found. |
| 0401-1421 | Sent when cart is in inconsistent state or will become inconsistent when updated or filled. |
| 0401-1451 | Cannot complete withdrawn payment if feature is disabled. |
| 0401-1452 | Specified payment method not found for user. |
| 0401-1501 | Authorization error. |
| 0401-1551 | Order data not approved by AFS. |
| 0401-1600 | Errors while working with regional restrictions. |
| 0401-1601 | Attempt to get item that is forbidden in user region. |
| 0401-1700 | Errors while setting up a project. |
| 0401-1801 | DDH not found. |
| 0401-2000 | Errors while working with Pay Station API. |
| 0401-2001 | Pay Station token authorization error. |
| 0401-2503 | Project webhook error. |
| 0401-4001 | Item with these criteria not found. |
| 0401-4002 | Item with specified criteria already exists. |
| 0401-4051 | Item attribute not found. |
| 0401-4052 | Wrong attribute value for attribute with specified name. |
| 0401-4053 | Item attribute of unknown type. |
| 0401-4054 | Item price not found. |
| 0401-4055 | Item default price not set. |
| 0401-4056 | Project uses custom pricing feature. You cannot specify price for item. |
| 0401-4057 | Call not available if custom pricing feature enabled. |
| 0401-4058 | To use specified custom pricing, feature must be enabled for project. |
| 0401-4059 | Project uses custom pricing feature. Provide cart’s currency, amount, and amount without discount for every item in the cart. |
| 0401-4060 | No items found. The resulting cart is empty. |
| 0401-4061 | Provided currency not supported. |
| 0401-4062 | Resulting amount of cart equals zero. |
| 0401-4081 | Cannot change pre-order settings if sales exist. |
| 0401-4082 | Attempt to enable item display in catalog when required fields are not set. |
| 0401-4083 | Turning on pre-orders is restricted while you have available items in an inventory. Please, update the inventory and clear available items. |
| 0401-4084 | Default price without country not found. |
| 0401-4302 | Bundles cannot contain themselves, you try to create bundle recursion. |
| 0401-4303 | Virtual currency package can contain only virtual currency. |
| 0401-4304 | Cannot convert bundle type. |
| 0401-4305 | Virtual currency package must contain exactly 1 position of virtual currency. |
| 0401-4306 | Item is not a virtual currency package. |
| 0401-4307 | Bundle can not contain physical goods. |
| 0401-4401 | Group with this external_id already exists in project. |
| 0401-4402 | Item group with items cannot be deleted. |
| 0401-4403 | Item group not found. |
| 0401-4404 | Group cannot be its own parent. |
| 0401-4405 | Group or one of its parents doesn’t belong to specified project (project_id). |
| 0401-4601 | Exceeded limit of keys for one game per cart. |
| 0401-4602 | Cannot decode keys. |
| 0401-4603 | Game code not found. |
| 0401-4604 | Game not found. |
| 0401-5002 | Provided invalid data for adding item to inventory. Specify item ID and use instance ID or quantity with null value (unique or common). |
| 0401-5003 | Specify user ID. |
| 0401-5004 | Item not found in user inventory. |
| 0401-5005 | Item already in inventory. |
| 0401-5006 | Not enough virtual currency. |
| 0401-5007 | Impossible to consume nonconsumable item. |
| 0401-5008 | User not found. |
| 0401-5009 | External purchase didn’t pass purchase in request during entitlement. |
| 0401-5101 | Entitlement already exists. |
| 0401-5102 | Entitlement not found. |
| 0401-5103 | Selected DRM is not DRM-free. |
| 0401-5104 | You can not buy the game because you have an unpaid order with this game already. Finish a purchase or try again in 5 minutes. |
| 0401-5105 | Unsupported operation in entitlement. |
| 0401-5106 | Item is in pre-order state and can not be granted. |
| 0401-5107 | Game key was already activated. |
| 0401-8000 | Xsolla Login could not get users. |
| 0401-8001 | Cannot receive Xsolla Login JWT. |
| 0401-8002 | Invalid token. |
| 0401-8003 | Log in through Steam or provide steam_id in access_token. |
| 0401-9001 | Order not found. |
| 0401-9002 | Error when updating order. |
| 0401-9003 | Provide additional data required to purchase. |
| 0401-9502 | Cannot find promotion. |
| 0401-9504 | Promotion end date is earlier than the start date. Check the dates in your request. |
| 0401-9505 | Promotion update error. |
| 0401-9506 | Error occurred when creating promotion for item. |
| 0401-9507 | One or more items weren’t found in your project. Check the list of items. |
| 0401-9508 | Percent value must be positive (like 15.99 or 10). |
| 0401-9509 | More than 1 instance of the same nonconsumable bonus item. |
| 0401-9601 | Incorrect input data for widget initialization. |
| 0401-9602 | Item not found. |
| 0401-9701 | Region not found. |
| 0401-9702 | Region with this country already exists. |
| 0401-9703 | Country not found. |
| 0401-9704 | Region is not linked to item, but item has prices in this region. |
| 0401-9801 | This code is unavailable for redemption. |
| 0401-9802 | Coupon/promo code not found. |
| 0401-9803 | Code already exists. |
| 0401-9804 | You have reached the coupon redemption limit. |
| 0401-9805 | Fill the cart before coupon redemption. |
| 0401-9806 | This code is unavailable for redemption. |
| 0401-9807 | Enter valid coupon code. |
| 0401-9808 | Coupon is not available in your region. |
| 0401-9809 | Selected bonuses are invalid. |
| 0401-9810 | Code expired. |
| 0401-9901 | Attribute not found. |
| 0401-9904 | Attribute already exists. |
| 0401-9906 | Attribute value not found. |
| 0401-9907 | Attribute value already exists. |
| 0401-9908 | The number of attributes you specified for the item exceeds the required limit. Try to specify fewer attributes. |
| 0401-9909 | The number of attribute values you specified for the item exceeds the required limit. Try to specify fewer attribute values. |
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