User balance management

How it works

You can manage user balances without completing the whole integration flow. To do so:

1. Create a project in Publisher Account and pass a validation procedure.
2. Sign a payouts agreement.
3. Send invitations to users via Publisher Account. After receiving an invitation, users can create a Payouts account.
4. Manage the user balance using the Publisher Account interface.

Change balance

1. Open your project in Publisher Account.
2. In the side menu, click Payouts.
3. On the Users tab, click on the user’s balance you want to change.

4. In the modal window that opens, enter the amount that you want to increase or reduce the user’s balance.
5. If you want to link the balance change with an operation on your side, add a comment, for instance, increased the balance for done work under agreement 123.
6. Click Change.

When increasing a balance, the requested amount will be put on hold and credited to the user’s balance withing the processing time specified in your project. To clarify processing time, contact your Customer Success Manager or email to csm@xsolla.com.

There is no delay when reducing a user’s balance.

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