Retry period

A retry period is the period when attempts to charge the saved payment account are made. During this period, users can continue to use the subscription services. The retry period is only available for regular plan and auto payment type subscriptions.

How it works

The period is activated after an unsuccessful debit of charge from a saved payment account. Subsequent charge attempts are made once a day.


  • The system will try to charge until the subscription is renewed, canceled by a user, or canceled after exceeding the number of billing retries.
  • If a user renews the subscription before the end of the retry period, the number of days the user has access to the partner’s service without actual payment is subtracted from the total number of days in a subscription period.

How to get it

You can set up retry period in one of the following ways:

Via Publisher Account

  1. Open your project in Publisher Account.
  1. Click Subscriptions in the side menu.
  1. Create a new plan with the Regular plan type or select an existing one.
  1. Proceed to step 2 if you are creating a new plan, or open the Payment Information tab if you are editing a plan.
  1. Go to the section For automatic payment, and in the Number of billing retries field, specify the value. If the plan should not have a retry period, set the value to 0.
  1. Complete the new subscription plan or save changes to the existing one.

Via API calls

To set a retry period using API calls, pass to the Create Plan or Update Plan API call billing_retry.value parameter with the number of period days value.

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Last updated: January 23, 2024

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