How to set up subscriptions email notifications

You can enable or disable sending individual notifications about subscription changes to users’ email addresses.

You can send notifications and reminders for the following events:

• activating an auto-renewal subscription
• activating a manual renewal subscription
• upcoming manual payment
• missed manual payment
• frozen subscription
• updated subscription plan
• upcoming auto payment
• canceling a subscription
• failed auto payment

To set up notifications:

1. Open your project in Publisher Account.
2. Click Subscriptions in the sidebar and go to the Notification management section.
3. Set the toggle for the required notification to On or Off.

You can customize email templates using the customization tool in Publisher Account.

The following changes are available in the email customization tool:

• email subject
• email header
• images: you can add an image above the email header
• links to social networks in the footer
• visual design of the email:

• text color
• colors of buttons, frames, and links
• tint of the email page
• the background of the entire screen area
• rounding corners

To change the email template:

1. In Publisher Account, go to the Subscriptions > Notification management section.
2. Select the notification and click Customize email.
3. Make changes and click Publish.

Changing the Subject of an Email

Email subject texts are available in 20 languages.

To change the subject line of an email:

1. In the email customizer, go to the Email subject field in the selected template.

   

2. Enter the text in the language that corresponds to the selected locale.

   

3. Edit the text for other locales by switching them sequentially in the language menu.

Email header change

Email header texts are available in 20 languages.

To change the header inside an email:

1. In the email customizer, click on the email header in the selected template.

   

2. Edit the title for the selected locale. The email string contains 32 characters by default. When you enter words with many characters without spaces, the width of the template will increase.
3. Edit the title for the remaining locales by switching them sequentially in the language menu.

Image upload

To upload an image:

1. In the email customizer, press ⚙ in the selected template.

   

2. In the Image field, upload an image file (supported formats: JPEG, PNG; no larger than 10 MB).

Adding links to social networks

To add social media links in the footer:

1. In the email customizer, press ⚙ in the selected template.

   

2. In the Socials section, set the toggles next to the social networks you want to display in an email.
3. Click on the link icon next to social networks names and enter your profile’s URL.

Changing the visual design

To change the visual design of the email, use the settings in the Styles block. You can change:

• text color
• colors of buttons, frames, and links
• tint of the email page
• the background of the entire screen area
• rounding corners

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