Allowlist

How it works

The allowlisting feature enables you to manage game access by inserting a list of approved email addresses. Once enabled, only players whose email addresses are on the allowlist can launch the game stream. The monetization model for this feature remains unchanged: users on the allowlist need to spend their orb balance to stream the game. Non-allowlisted users can’t launch the game stream — to get access, they need to contact the game publisher.

Use this feature for scenarios like closed beta tests, influencer campaigns, and VIP previews to ensure that only targeted audiences can access the game. Allowlisting provides advanced control over your cloud content distribution and allows you to securely launch targeted engagement campaigns without risk of public exposure.

How to set it up

1. Open your project in Publisher Account and go to the Distribution > Cloud Gaming section.
2. In the game pane where you want to enable allowlisting, click:
   • Edit info — if your game is already published.
   • Fill info — you have not published your game yet.
3. In the General tab, set the Enable player whitelisting toggle to active.
4. Insert the list of email addresses without commas, entering each address in a new row. You can either enter the email address manually, or copy them from a CSV file and paste in the text field.
5. Click Save changes.

You can disable the allowlisting at any time. Once changes are saved, any user can access the game.

Notice

Allowlisting is not compatible with Game sales and Free trial promotions — once allowlisting is enabled, these promotions are automatically disabled. To set up free or limited time access, contact your Customer Success Manager or email to csm@xsolla.com.