Receipt email customization

How it works

You can customize the appearance and content of emails sent to users after successful purchase and payment refund. A user receives an email in a language that is identified when the payment UI is opened. By default, the standard email template is used:

• change the email layout by adding or removing necessary elements
• add links to social networks
• apply a custom theme used for opening the payment UI

How to set it up

1. In your Publisher Account, go to the Pay Station > Settings section.
2. Click Open editor.

3. From the drop-down list, choose the email language.
4. On the Layout tab, you can configure the necessary email elements. Set the respective toggles to the on position to add these elements to the email layout. Text blocks available for editing are highlighted with a dotted frame when you hover over them in the preview area. Available elements:
   • Divider of email sections.
   • Leaders — dotted lines that connect receipt items and corresponding values.
   • Background image.
   • Email header image.
     Notice

     • Maximum file size: 5 MB.
     • When you change an image, the change is applied to emails in all available languages. If an image contains text, it won’t be localized.
   • User greetings. To change the greetings text, click the respective email element in the preview area. You can also add the ${userName} variable to display a user name passed in the user.name.value parameter of the token request. If this parameter is not passed, the value of the user.id.value parameter will be displayed in the email instead.
     
     

     

   • Game title to display in transaction details.
   • Title of the section with purchased items.
   • Promotions section. You can add an image, text, and link to additional offers to encourage users to make new purchases.
     
     

     

   • Additional legal terms and contacts of the game’s customer support in the email footer. To add text and useful links, click the relevant email element in the preview area.
   • Game logo in the email footer.
   • Links to social networks in the email footer. To add links to social networks, set the respective toggles to the on position and add relevant URLs of your accounts.
     Note

     • Social networks settings apply to emails in all available languages.
     • If you don’t provide your profile URL, the main page of the social network will open when users click its icon.
5. On the Style tab, you can choose a payment UI theme from the drop-down list: a default theme (dark or light) or a custom one. You can adjust its main colors to match the email theme. A custom theme should be created in advance.

6. To see how the theme looks like in emails for successful purchases and payment refunds, switch between the Purchase and Refund tabs.
7. Click Publish and confirm your action.