Test Web Shop in live mode

After publishing Web Shop, all payments are made in the live mode by default. Making a payment in the sandbox mode is only available for users specified in Publisher Account in the Company Settings > Users section. To test the functionality in the sandbox mode:

1. Open your project in Publisher Account and go to the Storefronts > Websites section.
2. In the panel of your website, click Open Site Builder.
3. In the top right corner of the builder, click Preview.
4. On the tab that opens, click Log in in the upper right corner and authenticate with a user email from your project in Publisher Account or create a new user account in the game using the same email.

After publishing Web Shop, all payments are made in the live mode by default. Making a payment in the sandbox mode is only available for users specified in your account in the Settings > Members section. To test the functionality in the sandbox mode:

1. Open your project in the account for mobile games and go to the Web Shop section.
2. Click the panel of your site.
3. In the top right corner of the builder, click Preview.
4. On the tab that opens, click Log in in the upper right corner and authenticate with a user email from your project in the account for mobile games or create a new user account in the game using the same email.

To add a new email address to Publisher Account:

1. Open your project in Publisher Account.
2. Click Players > Login in the side menu.
3. Select the project associated with your site and click Configure.
4. In the User database section, go to the Users page.
5. Find the necessary user and click the ••• icon to open the menu, then click View Profile.
6. In the Contact Info field, specify the Primary email that will be used for testing the sandbox mode.
7. Click Save changes.

To add a new email address to your account for mobile games:

1. Open your project in the account for mobile games.
2. Click Other tools > Login in the side menu.
3. Select the project associated with your site and click Configure.
4. In the User database section, go to the Users page.
5. Find the necessary user and click the ••• icon to open the menu, then click View Profile.
6. In the Contact Info field, specify the Primary email that will be used for testing the sandbox mode.
7. Click Save changes.

To make a refund, follow these steps:

1. Open your Publisher Account and go to the Player support > Transaction search section.
2. Choose the test transaction and click the More (•••) menu button. Click Refund in the pop-up menu (transaction should have the Complete status).

To cancel your subscription, use one of the options below:

• Subscription search. In your Publisher Account, go to the Player support > Subscribers section, find the subscription you want to cancel, and select Cancel and refund or Cancel without refund.

• Search by recent transactions. In your Publisher Account, go to the Player support > Transaction search section, find the last transactions to be canceled, and click Refund in the More (•••) menu.

To make a refund, follow these steps:

1. Open your account for mobile games and go to the Operations > Player support > Transaction search section.
2. Choose the test transaction and click the More (•••) menu button. Click Refund in the pop-up menu (transaction should have the Complete status).

To cancel your subscription, use one of the options below:

• Subscription search. In your account for mobile games, go to the Operations > Player support > Subscribers section, find the subscription you want to cancel, and select Cancel and refund or Cancel without refund.

• Search by recent transactions. In your account for mobile games, go to the Operations > Player support > Transaction search section, find the last transactions to be canceled, and click Refund in the More (•••) menu.