Chargeback fee
How it works
A chargeback is the process when a payment account’s owner contacts the issuing bank with a request to return money for a payment. For example, this can happen if a paid item was not received, or if a fraudulent transaction was detected.
For each open chargeback, payment systems charge merchants an additional penalty — a chargeback fee. This commission is written off regardless of the result of processing and contesting the chargeback.
Fee calculation
The chargeback fee is 10-20 US dollars and is charged only once, even if several chargebacks were opened for the same transaction. This fee is charged only for the first chargeback on a transaction in the Accepted, Won, or Lost status.
Transaction registry
You can find information about chargeback fees in the Accounting > Transaction registry section of Publisher Account. To open a transaction card, click on the transaction ID.
There are two ways of displaying information about the chargeback fee:
- In the card of a refunded transaction with the chargeback reason. The fee amount is displayed in the Payment system chargeback fee field.
- In the card of a transaction with the Dispute fee status. This transaction has the same ID as the main transaction that was reported as a chargeback. The fee amount is displayed in the Payment system chargeback fee field. The other fields remain empty since this information is displayed in the card of the main transaction.
Example of the main transaction and the transaction with the Dispute fee status:
Example of a card of a transaction with the Dispute fee status:
The way the chargeback fee is displayed depends on what happened first: the payment was refunded or the chargeback transitioned to one of the final statuses.
You can get a report on all transactions for the selected period. To do this, click Download transaction report and select the file format from the drop-down list. The total amount of chargeback fees is displayed in the Payment system chargeback fee column.
Example of a downloaded transaction report:
https://api.xsolla.com/merchant/v3/merchants/{merchant_id}/reports/transactions/{transaction_id}/details. Information about chargeback fee is returned in the finance_details.dispute_fee parameter of the response.Was this article helpful?
Rate this page
Don’t want to answer
Thank you for your feedback!
Found a typo or other text error? Select the text and press Ctrl+Enter.
