Integration with Zendesk

If you’re using Zendesk, set up a Zendesk integration so you can resolve issues with Xsolla support. The integration allows you to share tasks with multiple teams, share requests, and synchronize task statuses.

Note
You can find more information and specifics about collaborating on issues in the Zendesk documentation.
To set up your Zendesk integration, create an invitation to share the tickets.
Note
To create an invitation, you need to be an administrator of your Zendesk account.
  1. Open any Zendesk product.

  2. Click the Zendesk Products icon in the top bar, then select Admin Center.

  3. In the sidebar, go to Objects and rules > Settings.
  4. Go to the Ticket Sharing tab.

  5. Select add sharing invite.

  6. In the modal window, select another Zendesk Support account.

  7. In the Partner Zendesk domain field, enter xsolla as the value.
  8. Make sure the Make public & private comments, sync status option is selected in the Comment and status permissions field.
  9. Make sure the No, do not share tags between me and the receiver option is selected in the Tag synchronization field.
  10. In the Allow the syncing of custom fields field, select Yes, sync custom fields between me and the receiver.
  11. Click Send invite.
Note
The Zendesk Sharing Agreement must be bilateral. To complete the integration, wait for the return invitation from Xsolla and accept it.
Was this article helpful?
Thank you!
Is there anything we can improve? Message
We’re sorry to hear that
Please explain why this article wasn’t helpful to you. Message
Thank you for your feedback!
We’ll review your message and use it to help us improve your experience.
Last updated: October 10, 2023

Found a typo or other text error? Select the text and press Ctrl+Enter.

Report a problem
We always review our content. Your feedback helps us improve it.
Provide an email so we can follow up
Thank you for your feedback!